At Peach Science, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience.

Returns Eligibility:

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item(s) must be in their original condition, unworn, unwashed, and with all tags and labels intact. Please ensure that the items are securely packaged to prevent damage during transit.

Initiation of Returns:

To initiate a return, please follow these steps:

  • Contact our customer support team or visit our Returns & Exchanges page on our website.
  • Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, which must be included with the returned item(s).

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (such as a defective or incorrect item). We recommend using a reliable shipping service with tracking to ensure the safe and timely arrival of your return. Peach Science is not responsible for any lost or damaged return packages.

Refund Process:

Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process. Refunds will be issued in the original form of payment used for the purchase. Please note that shipping fees and any applicable duties or taxes are non-refundable.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange. Our customer support team will assist you with the exchange process, subject to availability.

Non-Returnable Items:

For hygiene reasons, certain items such as undergarments, swimwear, and earrings (if the seal is broken) are non-returnable unless they are defective or damaged upon arrival.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by offering a replacement, repair, or refund.

Final Sale Items:

Items marked as “Final Sale” are not eligible for returns or exchanges unless they are damaged or defective.

We strive to process returns and issue refunds as quickly as possible, typically within 7-10 business days upon receiving the returned item(s). However, please allow additional time for the refund to reflect in your account, as processing times may vary depending on your bank or credit card provider.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team. We are here to ensure your satisfaction and provide a seamless shopping experience.

Please note that this policy applies to online purchases made directly through our website. If you made a purchase from one of our authorized retailers, please refer to their respective return policies.

Last updated: 24 June 2023

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